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FAQ
Q1: How does Athena ensure customer information security?
Athena has ISO 27001, PCI DSS, and Global Trust certifications, utilizing data encryption to secure all customer data during storage and transfer.
Q2: How does the system prevent external attacks?
Athena uses multi-layered defenses, including firewalls, intrusion detection, and anti-malware technologies, to enhance system reliability.
Q3: Is there a backup and recovery plan?
Yes, Athena has a comprehensive data backup and recovery plan to quickly restore critical data if needed.
Q4: How is security maintained with third-party integrations?
Athena conducts security assessments, covering encryption and compliance, to ensure third-party integrations meet our standards.
Q1: How is the system priced?
Athena offers both perpetual license and subscription models ; please contact us for a customized quote tailored to your needs.
Q2: Are there hidden fees?
Our pricing is transparent, with no hidden costs beyond the selected modules
Q3: Is a free trial available?
Yes, we offer a free trial of Lite PMS. Contact us via our website.
Q4: Are there discounts for long-term subscriptions?
We offer discounts on annual and three-year subscription plans.
Q5: How is the implementation fee calculated?
The implementation fee is typically included in the contract , while any additional support is quoted as needed.
Q6: Is there a cost for system upgrades?
Most upgrades are covered in the contract; only night-time or major version upgrades incur additional fees.
Q1: Does the system support cloud infrastructure?
Yes, we support public and private cloud deployments.
Q2: How scalable is the system?
The system is designed to scale with modular add-ons as needed.
Q3: Is multi-device support available ?
Yes, our system is accessible through browsers on computers, mobile phones, and tablets.
Q4: How is system security maintained?
We implement multi-layered security mechanism, including firewalls, intrusion detection, and encryption.
Q5: Is there a disaster recovery plan?
Yes, we have a disaster recovery plan that includes regular data backups and a failover system.
Q6: How are system upgrades handled?
Upgrades are seamless, with prior notification to avoid disruptions to your business.
Q7: What database is used?
We use high-performance databases like Oracle or PostgreSQL to ensure data reliability
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