- Cloud Solutions
HOTEL CHAM CHAM:Digital Transformation Yields Immediate Results, Achieving Revenue Goals
Manual data recording often leads to mistakes and confusion. How do we choose from numerous systems when considering the implementation of new technologies?
HOTEL CHAM CHAM is the first adventure-themed hotel in Taiwan, located within the "Zengwen Reservoir" scenic area. Operated and managed by Caesar Park Hotel chain, it features the iconic "Sky Tower" and offers a unique adventure experience tailored for young people. The hotel houses various restaurants, including an American-style diner and a DJ bar with vibrant music, providing guests with a delightful culinary journey.
Establishing digital systems to enhance overall management efficiency
Athena provides comprehensive services ranging from ERP, PMS, POS systems to Booking Engine and Channel Manager. By thoroughly examining operational processes, Athena simplifies complexities and constructs a streamlined and user-friendly interface. Moreover, they offer comprehensive training services, assisting frontline and newly hired staff in quickly familiarizing themselves with the system during the hotel's early operations.
Information integration must be fast, accurate, and continuous.
During the initial stages of hotel operation, before the use of a Channel Manager, all OTA orders required manual room control through email or fax. This not only decreased the accuracy of room availability during peak periods but also added unnecessary workload for on-site personnel. However, after implementing the Channel Manager, these issues were promptly resolved.
Process Optimization and Accurate Room Control Increase Revenue Performance.
The Booking Engine process for guests at HOTEL CHAM CHAM is clear and efficient, allowing them to enjoy the adventure journey right from the moment of reservation. With the integration of front and back-end systems, data becomes more complete, reducing errors caused by manual operations and increasing operational efficiency. After the integration of channel data, orders can be processed more swiftly, and room control becomes easier and more precise, providing the hotel with more operational flexibility.
No Orphaned Systems, After-Sales Service is Crucial.
HOTEL CHAM CHAM Tainan frequently relies on Athena's customer support and training services, even during non-business hours through Line customer service to address urgent situations. In the case of special projects and limited-time sales periods that require changes to front desk settings, Athena not only offers technical support but also provides optimization recommendations. This close collaboration not only helps achieve the hotel's revenue goals but also enhances customer satisfaction.
You deserve a smarter booking management system too.
Athena is committed to providing customers with a comprehensive solution, catering to a wide range of service industries such as hotels, restaurants, amusement parks, shopping malls, saunas, and homestays. We have a strong presence in various educational institutions across Taiwan. Athena holds the top market share in the 3-5 star hotel system market in Taiwan, serving over 450 property customers. Whether it's offline or online, Athena possesses professional service capabilities and stands alongside our customers, helping their businesses grow.
If you're looking for an easy-to-use and cost-effective Booking Engine solution, whether you run a hotel, guesthouse, business hotel, or youth hostel, Athena Information Systems is definitely your best choice!
Booking website:
https://tlathena.ec-hotel.net/webhotel/0605/index?_rand=1651808582571
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