- Cloud Solutions
Secret Path B&B:20% Sales Revenue Boosting with Athena's Channel Manager
When faced with a shortage of manpower, inexperienced staff, and high error rates, how can we effectively reduce time costs?
At " Secret Path B&B" you can take a deep breath, read a book, enjoy a cup of coffee, go to the beach, and listen to the sound of the waves. With its Nordic-style leisure atmosphere, interesting and fun design decorations, as well as exquisite local cultural and creative furnishings, this place is not just a homestay but also a way of life. In the VIP rooms, there is a carousel with a sea view, perfect for families to enjoy together. The homestay can also provide booking services according to customer needs, such as snorkeling, scuba diving, and kayaking. Additionally, a freshly made homemade breakfast is available, providing guests with a warm and cozy experience.
Reduce Error Rates and Increase Occupancy Rate
Although the number of rooms in a homestay may not be as many as those in business hotels or resorts, running a homestay still requires considerable attention from the operator. In order to provide the best tourism experience for guests, attention to detail is crucial. Therefore, choosing a suitable system is essential to focus efforts on critical areas. The reason we chose Athena initially was to efficiently manage room inventory and effectively integrate the booking system with OTA platforms. In the past, relying on manual recording often led to errors and inadequate overall management. Thus, Secret Path B&B decided to adopt an efficient booking system to assist in controlling inventory and room prices. With this system, there is no need to rely on manual management by constantly logging into the backend system. Instead, when a room is sold, the system automatically updates the inventory, reducing booking errors. By making use of automated inventory management, the homestay can increase its occupancy rate while minimizing unnecessary labor and time. This allows for more valuable utilization of working hours.
Learning from scratch, navigating digitization period hand-in-hand
The implementation of a new system requires an adjustment period. During the initial phase, there may be operational errors due to unfamiliarity with the system settings. However, upon communicating with Athena, immediate assistance is provided. While the system itself is static, humans are dynamic. With a wide range of system functionalities and accumulated experience, we can flexibly utilize and master the entire system. Throughout this adjustment period, the Athena consultant team, equipped with extensive experience in system integration and guidance, can lead digital newcomers step by step, creating a win-win situation hand-in-hand.
Channel Manager integration with OTAs, effortlessly boosting orders by 20%
Since adopting Athena's Channel Manager and integrating it with OTA platforms,we have discovered it to be an indispensable tool for our homestay. Athena's Channel Manager not only connects with well-known international OTAs such as Booking.com, Expedia, Agoda, SiteMinder, but also integrates with domestic channels like Dongnan Travel, Lion Travel, ezTravel, 7-eleven, Spice, AsiaYo, and more. The diverse sources of OTA bookings have increased the order volume for Nordica Homestay from the original 20-30% to over 50%. Through the backend system, we can manage room availability and prices on all OTA platforms. During specific holidays or periods when OTA bookings are temporarily unavailable,we can instantly halt sales through the backend system. Additionally, even when the staff is not physically present at the homestay, adjustments can be promptly made using a computer or mobile phone, responding swiftly to market demands.
Furthermore, Athena Information Systems consistently introduces new products. Recently, they launched the unique and strategic product, "Yield Management," the only one of its kind in Taiwan. This product aids hoteliers in understanding changes in room prices caused by internal and external factors. The system automatically monitors competition sales, occupancy rates, and other conditions, offering real-time pricing strategy recommendations. This advancement in intelligent management marks a significant step forward!
Digitalization: To excel at work, the right tool is a Must
Athena provides efficient and scientific management tools. Whenever there is an issue, seeking assistance from Athena's technical personnel ensures immediate problem resolution. To excel at work, one must first have the right tools. Digital transformation often makes businesses apprehensive due to the overwhelming changes and the inability to grasp these tools. However, Athena provides professional systems and thoughtful after-sales services, allowing businesses to feel at ease and have a strong support system when it comes to sales in the market. They can confidently move forward.
You deserve a smarter booking management system too.
Athena is committed to providing customers with a "comprehensive solution." Their services span across various leisure and accommodation industries, including hotels, restaurants, amusement parks, shopping malls, hot springs, and homestays. They also have a deep presence in educational institutions at all levels throughout Taiwan. Athena holds the top market share in 3-5 star Hotelsystems in Taiwan,serving over 450 accommodation clients. Whether it's offline or online products, Athena possesses professional service capabilities and stands alongside customers to help their businesses grow.
If you're looking for an easy-to-use and cost-effective Booking Engine solution, whether you run a hotel, guesthouse, business hotel, or youth hostel, Athena Information Systems is definitely your best choice!
Booking Website：https://tlathena.ec-hotel.net/webhotel-v4/0272/index?_rand=1652325197899
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