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Spring Creek:Implementing Athena System, Reduction of Paper Consumption, Forest-Friendly
How does the lodge in the secluded mountainous area not miss out on guest orders?
Spring Creek is located in the Zhunan Mountains of Miaoli, offering a tranquil atmosphere that feels secluded from the world. The surrounding environment is beautiful, with unpolluted forests and streams, abundant wildlife, and clear and refreshing waters. Fireflies and freshwater shrimps thrive in the area, creating a unique experience that showcases the charm of each season. Despite its remote location, the lodge benefits from convenient transportation connections. To optimize the efficiency of their booking process, Spring Creek has implemented the Athena system. Let's explore the process of adopting the Athena system together.
Digital Transformation for Personalized Service: Retaining Guests' Hearts
Traditional paper-based records or phone booking processes require significant manpower for maintenance and response. Human resources are an everlasting challenge for the hospitality industry. In order to provide guests with a smoother booking experience and efficiently complete the booking process, Spring Creek sought ways to accomplish more with fewer resources. The solution was to introduce electronic and digital methods to offer comprehensive and multifunctional customer service.
Attentive to Every Detail, Athena Cares
Athena's system is primarily designed for hotels and offers powerful and diverse functionalities. Spring Creek, with less than 10 rooms, falls into the category of a bed and breakfast (B&B) rather than a hotel, resulting in simpler business processes. During the evaluation, considerable time was spent understanding the various functions of the system. With the patient and detailed explanations and demonstrations from the Athena customer service team, the hostel selected the relevant features required for a B&B and strengthened modules specific to B&B operations. The product was successfully integrated into the hostel’s operations.
Athena's Booking Engine is not only suitable for hotels with a large number of rooms but also adaptable to B&Bs or smaller accommodations such as hostels or business hotels. Its flexibility allows for easy scalability in the future, without the need for costly system replacements. By directly expanding the required functionalities within the existing framework, all system data can be retained, making it a wise long-term investment choice.
Online Bookings: 24/7 Peace of Mind
Prior to implementing the Athena Booking Engine, Spring Creek relied on small-scale paper-based operations. However, any manual process consumes time and carries the risk of human errors during data entry. With the introduction of the Athena booking system, the lodge abandoned the habit of manual paper records and reduced the workload of phone order reception. Now, more guests can independently place orders, make payments, reconcile accounts, and receive pre-trip notifications online, utilizing the system's integration capabilities. The step-by-step manual operations are streamlined, freeing up manpower and simplifying the process. Electronic orders are received without any issues, ensuring 24/7 availability. The freed-up manpower can be redirected towards higher-value on-site services and more strategic business matters, allowing valuable time and human resources to be focused on crucial areas.
Automated Booking Engine: Enhancing On-Site Service Quality
Since the implementation of the Athena’s Booking Engine, manual phone order reception is no longer the primary method. All guests are directed to make reservations online, reducing the need for manpower. The entire process, from placing orders, transmitting payment information and order details, to bank reconciliation and completion notifications, seamlessly occurs within the system. The efficient booking capabilities of the Athena’s Booking Engine replace the cumbersome paper and phone operations, significantly improving work efficiency. Now, the staff can focus solely on serving guests on-site!
In addition to these benefits, Athena continually introduces new products. Recently, they launched the unique "Yield Management", a strategic product that enables accommodation providers to monitor internal and external factors influencing room rates. The system automatically monitors competitor sales performance, occupancy rates, and various criteria, providing real-time pricing strategy recommendations. This intelligent management takes another major step forward!
You deserve a smarter property management experience too.
Athena is committed to providing customers with a comprehensive solution, catering to a wide range of service industries such as hotels, restaurants, amusement parks, shopping malls, saunas, and homestays. We have a strong presence in various educational institutions across Taiwan. Athena holds the top market share in the 3-5 star hotel system market in Taiwan, serving over 450 property customers. Whether it's offline or online, Athena possesses professional service capabilities and stands alongside our customers, helping their businesses grow.
If you're looking for an easy-to-use and cost-effective Booking Engine solution, whether you run a hotel, guesthouse, business hotel, or youth hostel, Athena Information Systems is definitely your best choice!
Booking Website：https://tlathena.ec-hotel.net/webhotel-v4/0082/index?_rand=1652321248568
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