- Cloud Solutions
Art Spa Hotel and Resort:From 5 minutes to 3 seconds, the system implementation has made a significant impact
How can we simultaneously integrate the systems of domestic and international hotels and replace/upgrade our existing system?
Located in the bustling city center of Jiaosi, our hotel boasts the highest five-story hot spring water slide in all of Yilan. With over 50 state-of-the-art SPA facilities and a water park that combines forest hot springs and SPA amenities, spanning thousands of square meters, guests can enjoy water activities in both summer and winter without worrying about the cold. Our restaurant features three halls that can accommodate various events such as dining, conference meetings, corporate banquets, and wedding receptions, catering to diverse needs.
As a reliable system provider, we have embraced a new approach to booking, leaving behind outdated thinking
The decision to choose Athena Information Systems was primarily due to its high market share in Taiwan and its availability for hotels in China. We hope to have the opportunity to integrate and consolidate systems for both domestic and international hotels. By adopting Booking Engine and distribution platforms, we can eliminate errors in pricing and inventory that often occur in the hotel's previous booking model, allowing for seamless system integration within the property. This integration not only saves resources in terms of room control and pricing but also reduces the time required for the integration of emerging online channels. The system's user interface is simple and intuitive, ensuring that guests can navigate the booking process without any issues. Moreover, the project allows for clear differentiation and options, enabling guests to choose according to their preferences. By streamlining the booking process, we can significantly reduce the time spent by hotel staff on manually keying in orders. Additionally, the implementation of a shopping cart feature considers the hotel's sales of travel vouchers, in-house merchandise, and local specialties, greatly reducing the time spent by on-site staff on traditional phone and fax orders.
The four-stage implementation aims to simplify the process and streamline complexity, transforming it into a more straightforward and efficient system
To simultaneously integrate the systems of domestic and international hotels and replace/upgrade our existing system, we follow a four-stage implementation process to simplify the complexity:
1. Module Segmentation and Reintegration:
This critical stage involves integrating the system modules of different departments within our organization. Through the integration process, each person's expertise and system modules are connected, allowing everyone to understand the direction and functionality of each module. During this stage, questions and concerns are addressed, and appropriate suggestions are provided to enhance collaboration.
2. Data Organization, Verification, and Import:
The respective department members compile and organize the required data according to Athena's specifications. Once completed, the data is provided to Athena's customer service team for importation.
3. System Operation:
Working closely with Athena's customer service team, we carry out practical operations and verify data and figures with both front desk and back office finance units.
4. Online Integration and Payment Gateway Validation:
Athena's customer service team collaborates with banks and finance departments to integrate the online platforms and verify the accuracy of financial transactions and data.
The system implementation has brought significant benefits, reducing the time required for purchasing from 5 minutes to 3 seconds
It provides clear project details and any additional instructions or considerations, eliminating the need for traditional phone calls or other means to confirm the product's content and avoiding discrepancies in staff explanations.
Moreover, the system saves a tremendous amount of time by using a detailed list format for efficient communication. This enables customers to quickly and accurately choose the most cost-effective or desirable project within the shortest possible time. The saved time translates into reduced manpower within the hotel, eliminating tasks such as checking room availability, explaining projects and instructions, data entry, and confirmation. Previously, these processes took at least 5 minutes, but now, with all data in order, customers only need to decide whether to proceed or not within 3 seconds.
Furthermore, thanks to Athena's continuous system innovation, integrating with new online platforms allows for the expansion of online channels without the need for extensive learning of new operations.
Systematic management benefits both customers and the hotel.
Through cooperation with Athena, top management can control and understand marketing results through systemized and digitized data, gaining a clear view of the market situation. This enables more precise decisions regarding project offerings and future directions. For customers, the system simplifies unnecessary operations and saves time, allowing internal staff to allocate more time for planning other engaging and interesting marketing activities.
You deserve a smarter booking management system too.
Athena is committed to providing customers with a comprehensive solution, catering to a wide range of service industries such as hotels, restaurants, amusement parks, shopping malls, saunas, and homestays. We have a strong presence in various educational institutions across Taiwan. Athena holds the top market share in the 3-5 star hotel system market in Taiwan, serving over 450 property customers. Whether it's offline or online, Athena possesses professional service capabilities and stands alongside our customers, helping their businesses grow.
If you're looking for an easy-to-use and cost-effective Booking Engine solution, whether you run a hotel, guesthouse, business hotel, or youth hostel, Athena Information Systems is definitely your best choice!
Booking website:https://tlathena.ec-hotel.net/webhotel/0605/index?_rand=1651808582571
Relevant Articles
