杉林溪–選對系統，制定決策更準確 - Athena Information Systems | Comprehensive Solution For The Hospitality Industry

SUN-LINK-SEA:Choosing the Right System for More Accurate Decision-Making

When business is booming and the existing data storage methods become insufficient, what should be done?

SUN-LINK-SEA features restaurants, accommodations, conference rooms, and the first privately-owned natural education center in the country. It is committed to promoting green and immersive tourism, offering rich ecological-themed activities and guided tours by professional staff, allowing students, families, and social groups to immerse themselves in the natural wilderness while enjoying an intellectually stimulating travel experience.

Automating Data for Increased Employee Productivity

With 43 years of operation, SUN-LINK-SEA has diversified its business and witnessed continuous growth in various areas. However, with the increasing costs and growing workload for frontline and managerial staff, the existing hotel system was unable to handle and consolidate all the data.

Challenges in the Initial Transition, Solving Together

The company adopted Athena's ERP enterprise management system. Initially, there were challenges in reconciling the different terminology and functionalities between the old and new systems. Additionally, as Athena Information Systems is primarily accounting-oriented, extra effort was required to address the preliminary tasks. With the assistance of Athena's front-line staff and detailed online tutorials, as well as the availability of Line customer service for urgent situations even outside of office hours, the system was successfully implemented.

Clear and Comprehensive Reports for More Accurate Decision-Making

The Booking Engine, accommodation vouchers, and dining reservation functions of the Athena system can be interconnected between the front-end and back-end, allowing for the collection of a large amount of data reports. This enables quick analysis of target customer segments, facilitating the promotion of relevant activities and advertisements. As a marketer, this is indeed a powerful tool.

Enhancing Competitiveness with Athena’s ERP Solution

Collaborating with Athena and implementing the ERP enterprise management system has brought numerous benefits to the company. The integration of the official website with the ERP system eliminates cumbersome manual tasks and reduces labor costs. The booking system also features an automatic room allocation function and integrates with various well-known OTA channels, both locally and internationally, reducing vacancy rates and increasing Booking Engine revenue.

In terms of finance, the ERP system consolidates information from the front-end and back-end. When customers encounter billing disputes, account inquiries become much easier, leading to shorter resolution times for customer complaints. In terms of data collection, in the past, gathering big data required collecting information from various department databases. Now, with the ERP system, all visitor data is readily available, making it convenient and efficient.

You deserve a smarter booking management system too.

Athena is committed to providing customers with a comprehensive solution, catering to a wide range of service industries such as hotels, restaurants, amusement parks, shopping malls, saunas, and homestays. We have a strong presence in various educational institutions across Taiwan. Athena holds the top market share in the 3-5 star hotel system market in Taiwan, serving over 450 property customers. Whether it's offline or online, Athena possesses professional service capabilities and stands alongside our customers, helping their businesses grow.

If you're looking for an easy-to-use and cost-effective Booking Engine solution, whether you run a hotel, guesthouse, business hotel, or youth hostel, Athena Information Systems is definitely your best choice!

Booking website:杉林溪 (ec-hotel.net)