Athena Information Systems | Comprehensive Solution For The Hospitality Industry
- Client Reviews
We choose Athena as teammate and make digital transformation easier.
The Preferred Choice for Hotel Management Systems, Experienced and Excellent Service:
When choosing to implement a new PMS, ERP, or POS system, hoteliers always want to know if it's user-friendly and if it meets their current needs. They also consider the experiences of other industry peers. The following success cases will quickly provide you with answers and help you decide to adopt Athena Information Systems.
Feedback from newly implemented system users: Excellent user experience, easy operation, detailed training, a perfect ally for hospitality businesses:
In Taiwan, there are over 3,000 hotel and homestay providers, with over 70% being small to medium-sized scales. These properties may have a staff size of no more than five people, and not all staff members may have IT capabilities. Room reservations might be managed using simple word processing software, which is time-consuming and inefficient for systematic data analysis. Other tasks such as member management systems, room pricing mechanisms, and customer segmentation analysis are often challenging for hotel operators to address promptly. Athena Information Systems actively assists hotel owners in their digital transformation by implementing smart hotel management systems. This allows for streamlined and efficient management of reservations, member management, accounting, inventory, and other aspects, while also facilitating room reservation analysis and flexible pricing integration.
Athena Information Systems is like a trusted ally to hoteliers, receiving a flood of positive reviews:
- Kaohsiung Just Sleep Hotel: Every customer service representative is enthusiastic in assisting with problem resolution.
- Royal Chiayi Hotel: Quick response to issues raised in Line group chats.
- Chihpen Century Hotel: Athena's invoice system is user-friendly.
- Sunset Beach Resort: Athena's Chinese interface is easy to understand, making user training more convenient.
- Sheipa Leisure Farm: The PMS customer service responds quickly and in real-time. The Booking Engine customer service handles queries instantly on Line and provides operational guidance.
- Jasper Hotel: Quick problem resolution in Line group chats.
- Discovery Hotel / Golden Lake Hotel: Professional, fast, and attentive customer service.
- Hotel National: Immediate issue resolution.
- The Grand Hotel: Immediate answers to questions, customer service is patient and attentive. Thank you.
- The RIVIERA Hotel: Prompt assistance in handling issues. Immediate response in Line group chats, providing a great user experience.
- Pou Yuen Ji: Helped greatly during the education, training, and system implementation stages.
- Art Spa Hotel and Resort: Excellent Booking Engine service. Keep up the good work.
- Art Spa Hotel and Resort: Prompt responses via Line and phone. Excellent customer service, providing immediate answers and frequently assisting with connection queries. Thank you.
- EVERGREEN PALACE HOTEL(Chiayi): Detailed training during the education and training sessions. Thank you.
- Sunshine Villa: Diligent assistance from the on-duty staff even outside working hours in problem resolution.
- Forest3030 Hostel: Excellent customer service and sales support.
- OLAH Poshtel: Proactive customer service in problem resolution.
- Huang Chao Colden Hall: Proactive assistance in problem resolution, resolving issues on the same day. If encountering more challenging problems, they will respond the next day.
- VIVIR JiaoXi: Quick customer service responses, providing nighttime Line service.
- Grand Banyan Hotel: Increasingly user-friendly.
Choosing the most suitable hotel management system: Athena Information Systems provides comprehensive solutions:
When selecting a hotel management system, several factors need to be considered:
Functionality: Does the system meet your business needs, such as reservations, check-in/check-out, financial management, and room management?
User Experience: Is the system easy to use, with convenient operations, and positive feedback from industry users?
Integration: Can the system integrate with other systems or tools to facilitate your business processes?
Security: Does the system have sufficient security measures to protect your data, information, and guest personal information?
Technical Support: Does the provider offer adequate technical support, such as online assistance, phone support, and training?
Cost: Does the system's price align with your budget, and are there any hidden costs?
Reputation: Inquire with other customers who have used the system to understand their experiences.
By considering these factors, you can choose the system that best suits your business needs. Athena Information Systems, as a hotel management system company with extensive experience, offers a "comprehensive solution." Customers have provided positive feedback on the ease of operation and attentive service of Athena's system, making it an ideal choice for hospitality businesses. Athena actively assists businesses in digital transformation and provides fast, professional customer support to address any inquiries or issues.
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